Privacy Policy – Appliance Repair Norman OK

At Appliance Repair Norman OK, your privacy is extremely important to us. We are committed to protecting the personal information of our customers in Norman, Oklahoma and surrounding areas including Moore, Noble, and all of Cleveland County.

This Privacy Policy explains how Appliance Repair Norman OK (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website appliancerepairok.com, contact us by phone at +1 (405) 266-9906, submit a service request form, schedule an appliance repair appointment, or otherwise interact with our services.

By using our website or contacting us for appliance repair services (including refrigerator repair, washer and dryer repair, dishwasher repair, oven and range repair, or any other home appliance services in Norman, OK), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

We may update this Privacy Policy from time to time. The most current version will always be posted here with the “Last Updated” date. We encourage you to review it periodically.

1. Information We Collect

We collect information in several ways to provide you with fast, reliable, same-day appliance repair services in Norman, Oklahoma.

Information You Provide Directly:

Name, phone number, email address, and home address (required to schedule service calls)
Appliance details (brand, model, age, description of the problem)
Payment information (when you pay for services)
Any other information you choose to provide during phone calls, emails, or forms

Information Collected Automatically:

IP address, browser type, device information, operating system
Pages viewed, time spent on site, referring website
Cookies and similar tracking technologies (see Cookies section below)

Information from Phone Calls:

We may record phone calls for quality assurance, training, and to accurately document your service request details.

2. How We Use Your Information

We use your information solely to provide and improve our appliance repair services in Norman, OK:

To schedule and confirm appointments with our licensed technicians
To diagnose and repair your appliances (refrigerator, washer, dryer, dishwasher, oven, stove, etc.)
To communicate with you about your service (updates, arrival times, follow-ups)
To process payments and issue invoices or receipts
To send service reminders, maintenance tips, or special offers (only with your consent)
To improve our website, customer service, and technician training
To comply with legal requirements and protect our business

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We only share your information when necessary to deliver the appliance repair services you requested:

With our own technicians and employees who need the information to perform the repair at your Norman, OK home
With trusted service providers who assist us (payment processors, scheduling software, accounting services) – all under strict confidentiality agreements
When required by law, court order, or government authority
In the event of a business sale, merger, or acquisition (your information may be transferred as a business asset)

We do not share your information with unrelated third parties or marketing companies.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential cookies: Required for site functionality (form submissions, phone number clicks)
Analytics cookies: Help us understand how visitors use our site (Google Analytics – anonymized data)
Functional cookies: Remember your preferences

You can control cookies through your browser settings. Disabling cookies may limit some website features.

We do not use cookies for targeted advertising.

5. Data Security

We take reasonable technical and organizational measures to protect your information:

Secure servers with encryption
Limited employee access
Regular security reviews

While we strive to protect your data, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights (Including California Residents – CCPA)

You have the right to:

Know what personal information we have collected about you
Request deletion of your personal information
Opt-out of any sale of personal information (we do not sell your data)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: Email: service@appliancerepairok.com Phone: +1 (405) 266-9906

We will respond within the timeframes required by law (usually 30–45 days).

7. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it immediately.

8. Third-Party Links

Our website may contain links to external sites (Google reviews, manufacturer websites, etc.). We are not responsible for the privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this policy as needed. The latest version will always be posted at appliancerepairok.com/privacy-policy. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Appliance Repair Norman OK

Email: service@appliancerepairok.com

Phone: +1 (405) 266-9906

Check out our Terms & Conditions & Disclaimer pages as well.

Thank you for trusting Appliance Repair Norman OK with your appliance repair needs in Norman, Oklahoma. We value your privacy and your business.